People Centered Supply Chains

People die, become ill or have suboptimal health outcomes because health services and supply chains are not designed to be responsive to their needs, challenges or desires. When services and supply chains are not optimized for performance or efficiency, or are not agile and resilient enough during times of crisis, communities experience poor quality, high prices, delays, or lack of access to products and services. 

To meet SDGs, future supply chains must be predictive rather than reactive and able to respond to the needs of people, wherever they are. This intelligence must be driven by appropriate data, supported by agile processes and executed by a professionalized workforce.

cStock is an important component of one of the ministry's building blocks, which is the issue of commodity health products and technology. cStock incorporates a mechanism that allows you to efficiently manage commodities and has come at the right time to help us manage commodities.

Dr. Salim Hussein, Head of Department of Primary Health Care at Ministry of Health Kenya Tweet


cStock is a supply chain strengthening approach that combines simple resupply procedures with mobile technology, user-centered dashboards, and IMPACT teams.

cStock connects community health volunteers (CHV) to their facilities and promotes demand-based resupply, ensuring greater product availability at the community level. With this real-time, actionable supply chain data, CHV supervisors, facility staff and sub county and county managers can better manage inventory and demand planning. Adapted for Kenya in partnership with the Ministry of Health’s Community Health Division Unit, cStock was built within DHIS2 and integrated with KHIS to facilitate scale and sustainability.

cStock Use Cases

inSupply Health rolls out cStock-PaperEMR in Loima, Turkana County

Removing reporting barriers for nomadic CHVs using cStock: A case of Mandera and Wajir Counties

cStock Endline Evaluation (GCC)


The Information Mobilized for Performance Analysis and Continuous Transformation (IMPACT) Team approach is a structured supply chain problem solving and action planning approach that serves three purposes: 

  1. Strengthening data use and management processes and practices
  2. Enhancing individual and team continuous performance improvement
  3. Improving supply chain outputs and outcomes.

IMPACT Teams Use Cases

Placing People, Data, & Processes at the Heart of Supply Chain Improvement

How Dodoma IMPACT Teams are driving real change in their own communities

IMPACT Team Approach Experience

Human-Centered Design

inSupply uses Human-Centered Design (HCD) to understand problems and to design more effective, sustainable solutions. HCD ensures we understand users’ barriers and needs and co-create solutions collaboratively to promote ownership. inSupply uses HCD as a spark, ingredient or end-to-end approach depending on the context; examples include improving the effectiveness and sustainability of IMPACT teams, redesigning cStock for nomadic communities, and redesigning vaccines cold chain equipment temperature monitoring data and dashboards.

Human Centered Design Use Cases

SCALE: Supply Chain Alternatives for Last Mile Equity Redesigning cStock to reach the last mile/Reducing Barriers to uptake of FP at the last mile

Redesigning vaccines CCE temperature monitoring data use and decision making using Human-Centered Design in Kenya and Tanzania

Capturing the HCD Process: Redesigning the IMPACT Team approach and building internal HCD capacity

Utilization focused Monitoring, Learning and Evaluation (MLE)

inSupply creates adaptable MLE systems, to support learning, use, and application of data to inform programming. Examples include: 

  • Development Evaluation
  • Adaptive Learning
  • Complexity awareness monitoring techniques: Ripple Effects Mapping, Outcome Harvesting and Most Significant Change. 

These techniques help us identify unanticipated outcomes and effects of our programs as well as an understanding of what is working and why, and what needs to be adjusted and how.

Utilization Focused MLE Use Cases

Strategies to strengthen community health provision through CHVs in the ASAL (Developmental Evaluation Wave 2)

Measuring the Complicated and Complex: Incorporating Complexity-Aware Methods in Monitoring, Evaluation & Learning

A Practical Application of Adaptive Learning